If you are seeking Australia’s most relevant, affordable and accessible Investigation training qualification for licensing, this is the qualification for you! To achieve this qualification you must demonstrate competency against all 12 core units plus 3 elective units. ...
This course shows you how to deliver presentations with real impact. You will learn how to overcome fears and deal with anxiety; understand how to tailor your presentations to the audience; and structure the presentation content for added clarity.
The way you interact with others can be the key to workplace success. Whether you want to develop rapport with others or manage challenging relationships, your style and interpersonal competence can make or break your chances of successful achievement. This course will fine-tune your existing communication skills and help you to communicate with real impact.
Concerned about how your staff are dealing with tricky customer demands? Are you constantly getting bad feedback especially on customer interactions over the phone? Are staff having a hard time making decisions over which comes first: customer loyalty or company policies?